Refund Policy

1. Subscription Billing

Audy Premium is billed as a recurring monthly subscription unless otherwise stated at the time of purchase.

Your subscription automatically renews at the end of each billing period unless canceled before your next renewal date.

2. 14-Day Refund Policy

You may request a full refund within, 14 days of your initial Premium subscription purchase for any reason.

To request a refund, contact us at support@aux.fm within the 14-day refund period. Once approved, your refund will be issued to your original payment method.

After the 14-day refund period has expired, subscription payments are generally non-refundable, except where required by applicable law or as otherwise described in this Refund Policy.

The 14-day refund policy applies only to your initial subscription purchase and does not apply to:

• Subscription renewals
• Partial billing periods
• Unused Premium features
• Failure to use your subscription
• Forgetting to cancel before renewal
• Downgrading or canceling after a renewal has been processed

If you cancel your subscription during the 14-day refund period and receive a refund, your Premium access may end once the refund has been processed.

If you cancel after the 14-day refund period, your Premium benefits will remain available until the end of your current billing period, and no further recurring charges will be made.

3. Billing Errors

If you believe you were charged incorrectly, charged multiple times, or experienced another billing error, please contact us as soon as possible.

Email: support@aux.fm

We will investigate the issue and, where appropriate, issue a refund or other appropriate resolution.

4. Duplicate Charges

If you were accidentally charged more than once for the same subscription, we will review your account and issue a refund for any confirmed duplicate or erroneous charges.

5. Unauthorized Transactions

If you believe a purchase was made without your authorization, contact us immediately at Email: support@aux.fm.

We may request additional information to verify the claim before determining the appropriate resolution.

6. Service Issues

If Audy experiences a significant technical issue that prevents Premium subscribers from accessing paid features for an extended period, we may, at our sole discretion, offer one or more of the following:

• A prorated refund
• Account credit
• An extension of your subscription
• Another reasonable remedy

The availability of any remedy will depend on the circumstances of the outage or issue.

7. Cancellations

You may cancel your Premium subscription at any time.

Cancellation:

• Stops future recurring charges.
• Does not immediately terminate your Premium access unless you receive a refund under the 14-day refund policy.
• Does not automatically entitle you to a refund after the 14-day refund period, except where required by applicable law.

8. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to suspend or terminate your Premium subscription while the dispute is being investigated.

Nothing in this section limits any rights you may have under applicable law.

9. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights or remedies that cannot be waived under applicable consumer protection laws.

If the laws of your country or state provide you with additional rights regarding refunds, those rights will apply to the extent required by law.

10. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will become effective upon posting an updated version on the Audy website with a revised Effective Date.

11. Contact Us

If you have any questions regarding billing, cancellations, or refunds, please contact us:

Aux LLC

Email: support@aux.fm

Website: https://www.audy.io